SHIPPING, TERMS AND CONDITIONS

SHIPPING

  • We offer free domestic USPS or UPS ground shipping on all orders over $150. Alaska and Hawaii excluded. The average shipping time is 3 to 6 business days, but during the holidays, shipping can take longer.
  • If you prefer another service or faster delivery, please contact us at info@pirkko.com or call us at (206) 223-1112

RETURN POLICY

  • We hope that you are delighted with your purchase, but if something is not right, simply request a return within 7 days of receiving your items. Merchandise must be unused and in original condition with original tags attached.
  • Once we receive your return request, we will email you a prepaid shipping label.
  • If you are exchanging merchandise to a different size or another style of similar value, we will cover the cost of shipping. 
  • If you prefer just to return your item, we can email you a pre-paid shipping label. Once we receive your package, we will refund your payment, less $10.00 for the return shipping cost. 
  • Items marked "Final Sale" are not eligible for return or refund.
  • Please email us at info@pirkko.com or call us at (206)-223-1112 with any questions or concerns. We are here to help from 11 am - 5 pm PST every day.
PRICE ADJUSTMENTS
  • We are pleased to offer our customers a one-time price adjustment on the first markdown of full-price merchandise within 5 days of the original order date.
    SIGNATURE REQUIREMENT
    • To ensure a safe delivery, a signature will be required upon delivery of orders over $750.
    GIFT CARDS & MERCHANDISE CREDITS
    • If you would like to apply a gift card or a merchandise credit, please call us at (206) 223 - 1112 and we will process your order for you.

    ALL FABRIC SALES ARE FINAL SALE.

    • No exchanges or refunds.

    SPECIAL ORDERS

    • We are happy to special order products if your size or desired color is not in stock. A 50% deposit will be required at the time of order and the balance can be paid when the products are ready for pick up or shipping
      CUSTOM MADE PRODUCTS
        • We can custom make a variety of items for your home or office; pillow covers, tablecloths, curtains, bedding, dog/cat beds, etc.  50% deposit will be accepted at the time of order and balance can be paid when the items are ready for pick up or shipping
        TAILORING AND ALTERATIONS
        • We will be happy to work with you to create a perfect fit for most apparel. Additional charges may apply.
        GIFT WRAP
        • We are happy to gift wrap your purchases and add your personal notes. Just let us know.
        WE ACCEPT
        • Visa, MasterCard, American Express, Diner’s Club, and Discover.
        OUR GUARANTEE
        • We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for a full refund or exchange.
        PRIVACY
        • We value our customers' privacy and will never share your email with anyone.